You don’t often hear this about a government agency, and the Veteran’s Administration in particular – but I’m impressed.
I submitted my business for certification as a Veteran-owned small business…and was contacted the next business day by the VA, asking for clarification on a form.
Pleasant, quick and effective. I was surprised.
I’ve had two exchanges this week so far. The only complaint is – though the VA case manager will call you and leave a voicemail, to return the call you have to go through a main switchboard after a phone tree. And they only leave their first name. That’s the only piece of bureaucratic weirdness I’ve encountered so far.
Again, I’m impressed so far. I’ll keep you advised as I journey forward.
Merry Christmas, and let me know if you’ve been surprised by good service from a bureaucracy.